Better Business Bureau®

Start With Trust® | Online Complaint System

COVID-19 Notice

BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Please check out resources available to you at BBB.org/coronavirus. Some of the sources of information BBB relies on are temporarily unavailable. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. BBB information and Business Profiles reflect the most current information available to us. We appreciate your patience as we and everyone in our communities focus on addressing this crisis.

BBB serves as a place to resolve marketplace issues between businesses and their customers. During the current COVID-19 state of emergency, BBB will focus its efforts on dispute resolution and reviews about transactions and services the business can control. We won’t process or publish complaints or customer reviews about allegations of transmission of the coronavirus from the business or its employees to consumers; about a business’s operating hours during mandated shutdowns; or about lapses in business licenses or delays to permits caused by licensing or permitting offices being closed. Thank you for your understanding.

What complaints do we handle?

Disputes that relate to marketplace issues experienced with the services or products a business provides. BBB reserves the right to reject complaints that use abusive or foul language.

We do not handle:

  • Employee/employer disputes;
  • Discrimination claims;
  • Matters that are/have been litigated/arbitrated;
  • Complaints against individuals not engaged in business;
  • Issues challenging the validity of local, state, or federal law;
  • Complaints against government agencies, including the postal service;
  • Matters not related to marketplace issues.

How do we handle your complaint?

Everything you submit will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

BBBs accept complaints that meet the following criteria:

  • The complaint includes the complainant’s name, a postal address, and an email address
  • The complaint includes the business’s name and provides sufficient information to determine the business’s location
  • The complaint seeks assistance from BBB
  • The complaint is from a person (or a person’s authorized representative) or entity (business-to-business) that had a marketplace "relationship"
  • The complaint relates to a marketplace issue. Typically, the issue complained of must have arisen within the previous 12 months (Note: warranties/guarantees or other extenuating circumstances may supersede this criteria.)
  • The complaint must allege a deficiency in the company's marketplace performance with regard to the services or products at the business provided or allegedly agreed to provide
  • The complaint is not in litigation when filed with BBB and has not been resolved by a previous court action, arbitration, or settlement between the parties
  • The complaint contains no abusive language.


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